Terms of service

Terms of Service

Last updated: 3 September 2026

Welcome to Karaé Beauty. These Terms of Service govern your use of our website and your purchase of products from Karaé Beauty.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Karaé Beauty

Karaé Beauty is a South African beauty and personal-care brand offering body-care products and related beauty essentials.

Throughout these Terms, “Karaé Beauty,” “we,” “us,” and “our” refer to Karaé Beauty.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

Violate any applicable laws or regulations
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Misuse our website, products or services
Provide false or misleading information when placing an order

We reserve the right to refuse or cancel orders where we reasonably believe that fraudulent, unlawful or abusive activity has occurred.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, photographs, ingredients, sizes, colours and other product information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to:

Change product descriptions or information
Update or discontinue products
Limit quantities available for purchase
Correct errors or inaccuracies on our website

Product availability is not guaranteed until your order has been successfully processed and accepted.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation. Receiving an order confirmation does not necessarily mean that we have accepted the order in every circumstance.

We reserve the right to cancel or refuse an order where:

A product is unavailable
There has been an obvious pricing or product-information error
We suspect fraudulent or unauthorised activity
We are unable to process the payment
Circumstances outside our reasonable control prevent fulfilment

If we cancel an order after payment has been made, we will arrange an applicable refund.

5. Prices and Payments

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been successfully accepted and paid for, except where required to correct an obvious error.

Payments are processed through the payment methods made available at checkout.

We do not store your complete payment-card details on our website.

6. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on your location, courier availability, public holidays, weekends, unforeseen circumstances and other factors outside our control.

Once your order has been handed over to the relevant delivery provider, delays caused by the courier may be outside our control.

Please ensure that your delivery information is accurate and complete when placing your order.

For further information, please see our Shipping & Delivery Policy.

7. Returns, Refunds and Exchanges

Our Returns & Refund Policy explains when products may be returned, exchanged or refunded.

Because many of our products are personal-care products, opened or used products may not be eligible for change-of-mind returns for hygiene and safety reasons.

Nothing in these Terms limits or excludes any rights you may have under applicable South African consumer-protection law.

8. Product Use and Responsibility

Our products are intended to be used as described on the relevant product page, packaging or instructions.

Please read the product information, ingredients and directions carefully before use.

If you have known allergies, sensitivities or concerns about whether a product is suitable for you, we recommend reviewing the ingredients and seeking appropriate professional advice before use.

Karaé Beauty cannot guarantee that every product will be suitable for every individual.

Discontinue use if irritation or an adverse reaction occurs.

9. Intellectual Property

All content on our website, including but not limited to:

Karaé Beauty branding
Logos
Product photographs
Graphics
Text
Product descriptions
Website design
Videos
Images

is owned by or licensed to Karaé Beauty and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell or commercially use our content without our prior written permission.

10. User Content

If you submit reviews, photographs, videos, testimonials or other content to Karaé Beauty, you agree that we may use that content for legitimate marketing and promotional purposes, subject to applicable law and any permissions required.

You must ensure that you have the necessary rights and permissions to provide content to us.

11. Third-Party Services and Links

Our website may use third-party services, payment providers, delivery providers, social-media platforms and other external services.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available
Error-free
Secure
Free from interruptions
Free from viruses or other harmful components

We may temporarily suspend or modify our website for maintenance, updates or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Karaé Beauty will not be responsible for losses resulting from circumstances beyond our reasonable control, including delays or failures caused by third-party service providers, courier services, payment providers, internet services or other external circumstances.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable South African law.