Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@karaebeauty.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@karaebeauty.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Refund Policy

At Karaé Beauty, we want you to feel confident and completely satisfied with every purchase.

Because our products are personal-care and skincare products, we take hygiene and product safety very seriously. For this reason, certain products cannot be returned once they have been opened or used.

Returns We Accept

We may accept a return if:

You received the wrong product.
Your order arrived damaged or defective.
The product is faulty or unsafe.
The product you received is materially different from what was advertised or ordered.
Your order is missing an item.

If your order arrives damaged, incorrect or defective, please contact us as soon as possible reasonably at info@karaebeauty.store after delivery and provide your order number and clear photographs/videos of the product and packaging. This allows us to assess the issue and assist you as quickly as possible.

Where a product is defective or otherwise fails to meet the applicable requirements under South African consumer law, your rights under the Consumer Protection Act 68 of 2008 will apply.

Products We Cannot Accept for Change-of-Mind Returns

For hygiene and safety reasons, we generally cannot accept returns of:

Opened or used body butters
Opened or used body oils
Opened or used body scrubs
Opened or used body washes
Opened or used lotions
Opened or used soaps
Used exfoliating gloves or other personal-care accessories
Products that have been tampered with, altered or contaminated
Products returned without their original packaging where the packaging is necessary to assess the product

This does not affect your statutory rights where a product is defective, unsafe, faulty or otherwise does not comply with applicable consumer-protection requirements.

Change of Mind

If you simply change your mind about a product, order the wrong fragrance, no longer want the product, or decide that the product isn't suitable for you after opening or using it, we may not be able to accept the return due to the personal-care nature of our products.

We encourage you to carefully review the product description, size, fragrance and ingredients before placing your order.

Incorrect Items

If we accidentally send you the wrong item, please contact us at info@karaebeauty.store before using or opening the product.

Once we have confirmed the error, we will arrange the appropriate replacement, exchange or refund, as applicable.

Damaged Items

Please inspect your parcel when it arrives. If your product has been damaged during delivery, contact us with photographs of the damaged product and packaging.

We will assess the damage and, where applicable, arrange a replacement or refund.

Refunds

Once your return has been received and assessed, we will let you know whether your return has been approved.

Where a refund is approved, the refund will be processed to the original payment method used for the purchase, subject to the applicable payment provider's processing times.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.