Privacy Policy

Last updated: 3 September 2026

At Karaé Beauty, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly, securely and transparently.

This Privacy Policy explains what personal information we collect when you visit or shop through our website, how we use it, when we may share it, and the choices and rights you have regarding your information.

By using our website or purchasing from Karaé Beauty, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Information We Collect

When you place an order, create an account, contact us or interact with our website, we may collect information such as:

• Your full name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Order and purchase information
• Payment-related information required to process your order
• Information you provide when contacting customer support
• Your marketing preferences
• Information you provide when participating in competitions, promotions or giveaways

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery of your purchases
• Communicate with you about your order
• Respond to questions, enquiries and customer-service requests
• Provide you with information about our products and services
• Improve our website, products and customer experience
• Prevent fraud, misuse or unauthorised activity
• Maintain appropriate business and transaction records
• Comply with applicable legal and regulatory requirements

We will only collect and process personal information for specific, lawful and legitimate purposes and will take reasonable steps to keep the information accurate and secure.

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your contact information to send you updates about:

• New products
• Special offers
• Promotions
• Giveaways
• Karaé Beauty news and announcements

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business, including providers involved in:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting and technology services
• Email and marketing services
• Fraud prevention and security
• Customer support

These service providers may only receive information that is reasonably necessary for them to provide their services.

We may also disclose personal information where required or permitted by law.

5. Shopify and Third-Party Services

Our online store is powered by Shopify. When you use our website, certain information may be processed by Shopify and other service providers that help us operate our online store, process payments, analyse website activity and fulfil orders.

These providers may process information in countries outside South Africa. Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Keep our website functioning properly
• Remember certain preferences
• Understand how visitors use our website
• Improve our website and shopping experience
• Provide relevant marketing and advertising

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.

7. Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Request that inaccurate or incomplete information be corrected
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain processing of your personal information
• Opt out of direct marketing communications

POPIA provides data subjects with rights concerning access to and correction or deletion of their personal information, as well as certain rights to withdraw consent or object to processing.

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the involvement or consent of a competent person where required by applicable law.

If you believe that a child has provided us with personal information without the appropriate consent, please contact us so that we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be posted on this page with the revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us:

Karaé Beauty
Email: info@karaebeauty.store
South Africa

We will endeavour to respond to privacy-related requests within a reasonable period.