Shipping policy

Shipping & Delivery Policy

Last updated: 3 September 2026

At Karaé Beauty, we want your order to reach you safely and beautifully packaged. Please read the information below regarding our shipping and delivery process.

1. Where We Deliver

Karaé Beauty currently delivers within South Africa.

We aim to make our products accessible to customers across the country, subject to courier availability and delivery-area restrictions.

2. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays will be processed on the next available business day.

During launches, promotions, giveaways or periods of high order volumes, processing may take slightly longer. We will do our best to keep you informed of any significant delays.

3. Delivery Times

Once your order has been dispatched, delivery generally takes approximately:

Major metropolitan areas: 2–5 business days
Outlying or remote areas: 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier demand, weather, public holidays, incorrect delivery information or circumstances outside of our reasonable control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery location and the applicable delivery option.

From time to time, Karaé Beauty may offer free shipping promotions or other delivery specials. Any applicable promotion will be clearly communicated on our website.

5. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation containing your tracking information, where tracking is available.

Please use the tracking information provided to follow the progress of your delivery.

If you have not received your tracking information within a reasonable period after dispatch, please contact us.

6. Delivery Address

Please make sure that your delivery address, contact number and other shipping information are correct and complete before completing your purchase.

Karaé Beauty cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If you realise that you have entered the wrong delivery information, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

7. Missed Deliveries

Our courier may attempt to contact you or make another delivery attempt if you are unavailable.

If a delivery cannot be completed because the customer is unavailable, provides incorrect information or fails to respond to the courier, additional delivery charges may apply if the parcel needs to be redelivered.

8. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can assist in checking the status of your shipment.

Where a parcel is confirmed as lost or otherwise affected by a courier issue, we will work with the relevant courier to investigate the matter and determine the appropriate resolution.

9. Damaged Packages

Please inspect your package when it arrives.

If your order appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of:

The outer packaging
The damaged product
Any visible damage to the parcel

This will help us investigate the issue with the courier and assist you with an appropriate resolution.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible with your order number and photographs of the items received.

We will investigate the issue and, where applicable, arrange a replacement, exchange or refund.